WE BUST OUR A$$ TO GET OUR SH*T TO YOU FAST
SHIPPING
We are locally operated and based out of the great city of New Braunfels, Texas. Our products are inspired by the great state of Texas and all of its distinctive culture. Made by Texans, for Texans.
All orders are usually ready to ship within 1-3 business days unless we are on vacation. If we are on vacation, shipping times may be delayed. Please read webpage header alert for vacation notices/dates.
SHIPPING TIMES
- We ship Monday-Friday (excluding holidays).
- Processing time is usually 1-3 business days.
- Shipping cutoff time is 2pm. Orders placed after 2pm may not ship out until the next business day.
- Shipping times will vary based on carrier and location.
LOST OR STOLEN PACKAGES
While we are not responsible for lost or stolen packages, we will do our best to help or rectify the situation where possible. Once an order is shipped, it is out of our control. Please consult with your shipping carrier first to handle the matter.
We are not responsible for, nor do we send replacements for orders when the shipping address is entered incorrectly.
UNDELIVERABLE ITEMS
Items returned due to an incorrectly provided shipping address or failure to receive the package from the carrier in a timely manner may be reshipped at the customers expense.
DAMAGED ITEMS
If you feel you have received a damaged product, please email us at orders@riverroadclothing.com for further instructions. Please include photos of the damaged item and packaging.
Depending on the nature of the damage, we will either send you a replacement product with a shipping label for the defective item to be sent back.
We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
PRE-ORDER ITEMS
If non pre-order items are ordered at the same time as pre-order items, we wait to ship all of the products together once the pre-order item is back in stock.
INTERNATIONAL SHIPPING
International shipping may be subject to customs or duties. Most international packages are sent First Class International Mail and do not include tracking or delivery confirmation. Customers are responsible for paying all customs fees. International packages may be delayed by customs.
RETURN POLICY
POLICY APPLIES TO RETAIL AND WHOLESALE ORDERS
If you are unhappy with your item for any reason, we will gladly refund it.
- Must be returned in the same condition that you received it (unworn, unwashed & undamaged). In order to keep their shape, hats must be returned in a box, not a soft package. All tumblers must be returned in the original box. 25% will be deducted from the refund total on all damaged or incorrectly returned items.
- Items must be returned within 30 days from purchase. Any items returned after 30 days will not be refunded, and customer is responsible for return shipping to receive their items back.
- Customers are responsible for return shipping costs.
- Only regular priced items may be returned/refunded. This includes discounted bundle products as well as sale items.
- Returns are only offered on domestic orders.
- An order number or receipt is required for all returns.
- Shipping & Handling fees are non-refundable, unless an item is damaged or defective.
- Returns will not be processed until we have received your item.
MAIL YOUR RETURN ITEM(S) TO:
RIVER ROAD CLOTHING CO.
1308 East Common St. ste 205
New Braunfels. TX 78130
EXCHANGE POLICY
POLICY APPLIES TO RETAIL AND WHOLESALE ORDERS
We do not offer standard exchanges. To exchange and item, customers must purchase the new item and follow our return procedure for the return item. Please refer to return instructions above. If you catch us in time, we will be happy to help you make changes to an order, however we cannot make guarantees. Once your order has been shipped, changes cannot be made.
Thoughts from The Road
Our Yearly Survival Guide to Wurstfest in Central Texas
Once upon a time in the mid-20th century, a group of locals decided that Central Texas needed a little more pizzazz in its fall celebrations. They drew inspiration from the rich German heritage of the region and the timeless love affair between Texans and meaty delights washed down with a cold beer. Voilà! Wurstfest was born in 1961, and it's been an annual sausage soiree ever since.
Download a FREE Coloring Book of Texas Icons
This adorable coloring book, illustrated by our daughter, Ausha, when she was 8 years old, is free to download and share. It features 18 pages of popular Texas symbols.
The Pearl Snap Shirt: Fashion Meets Functionality